improve home attention flows and cross-linkingv2.14.0

2 files changed, 627 insertions, 73 deletions

diff --git a/Hutch/Views/Home/HomeView.swift b/Hutch/Views/Home/HomeView.swift
index 632e804..3efef7a 100644
--- a/Hutch/Views/Home/HomeView.swift
+++ b/Hutch/Views/Home/HomeView.swift
@@ -55,7 +55,9 @@ struct HomeView: View {
     @ViewBuilder
     private func content(_ viewModel: HomeViewModel) -> some View {
         List {
+            attentionSection(viewModel)
             systemStatusBannerSection(viewModel)
+            inboxSection(viewModel)
             projectsSection(viewModel)
             assignedTicketsSection(viewModel)
             recentBuildsSection(viewModel)
@@ -63,15 +65,17 @@ struct HomeView: View {
         .listStyle(.insetGrouped)
         .overlay {
             if viewModel.isLoadingProjects && viewModel.isLoadingAssignedTickets && viewModel.isLoadingRecentBuilds &&
-                viewModel.projects.isEmpty && viewModel.assignedTickets.isEmpty && viewModel.recentBuilds.isEmpty {
+                viewModel.projects.isEmpty && viewModel.assignedTickets.isEmpty && viewModel.recentBuilds.isEmpty &&
+                viewModel.unreadInboxThreads.isEmpty {
                 SRHTLoadingStateView(message: "Loading Home…")
             } else if !viewModel.isLoadingProjects && !viewModel.isLoadingAssignedTickets && !viewModel.isLoadingRecentBuilds &&
                         viewModel.projects.isEmpty && viewModel.assignedTickets.isEmpty && viewModel.recentBuilds.isEmpty &&
+                        viewModel.unreadInboxThreads.isEmpty &&
                         viewModel.assignedTicketsError == nil && viewModel.recentBuildsError == nil {
                 ContentUnavailableView(
                     "All Clear",
                     systemImage: "checkmark.circle",
-                    description: Text("There are no assigned tickets or recent builds right now.")
+                    description: Text("There are no unread threads, assigned tickets, or urgent builds right now.")
                 )
             }
         }
@@ -84,6 +88,41 @@ struct HomeView: View {
     }
 
     @ViewBuilder
+    private func attentionSection(_ viewModel: HomeViewModel) -> some View {
+        Section("Needs Attention") {
+            HomeAttentionSummaryRow(
+                title: viewModel.needsAttentionCount == 0 ? "All clear" : "\(viewModel.needsAttentionCount) things need attention",
+                summary: viewModel.attentionSummaryText
+            )
+
+            HomeAttentionLinkRow(
+                title: "Inbox",
+                summary: viewModel.inboxSummaryText,
+                countText: viewModel.unreadInboxThreadCount.map(String.init) ?? "?"
+            ) {
+                InboxView()
+            }
+
+            HomeAttentionLinkRow(
+                title: "Assigned Tickets",
+                summary: viewModel.ticketsSummaryText,
+                countText: String(viewModel.assignedTickets.count)
+            ) {
+                HomeAssignedTicketsListView(viewModel: viewModel)
+            }
+
+            HomeAttentionLinkRow(
+                title: "Builds",
+                summary: viewModel.buildsSummaryText,
+                countText: String(viewModel.failedBuildCount + viewModel.activeBuildCount),
+                action: {
+                    appState.selectedTab = .builds
+                }
+            )
+        }
+    }
+
+    @ViewBuilder
     private func systemStatusBannerSection(_ viewModel: HomeViewModel) -> some View {
         Section {
             NavigationLink {
@@ -101,6 +140,40 @@ struct HomeView: View {
     }
 
     @ViewBuilder
+    private func inboxSection(_ viewModel: HomeViewModel) -> some View {
+        Section {
+            if let unreadCount = viewModel.unreadInboxThreadCount, unreadCount == 0 {
+                HomeSectionMessageRow(
+                    text: "No unread inbox threads.",
+                    systemImage: "tray"
+                )
+            } else if viewModel.unreadInboxThreads.isEmpty {
+                HomeSectionMessageRow(
+                    text: viewModel.inboxSummaryText,
+                    systemImage: "tray"
+                )
+            } else {
+                ForEach(viewModel.unreadInboxThreads.prefix(previewLimit)) { thread in
+                    NavigationLink {
+                        ThreadDetailView(
+                            thread: thread,
+                            onViewed: { viewModel.markInboxThreadRead(thread) },
+                            onMarkRead: { viewModel.markInboxThreadRead(thread) },
+                            onMarkUnread: { viewModel.markInboxThreadUnread(thread) }
+                        )
+                    } label: {
+                        HomeInboxThreadRow(thread: thread)
+                    }
+                }
+            }
+        } header: {
+            HomeSectionHeader("Inbox") {
+                InboxView()
+            }
+        }
+    }
+
+    @ViewBuilder
     private func projectsSection(_ viewModel: HomeViewModel) -> some View {
         if !viewModel.projects.isEmpty {
             Section {
@@ -312,41 +385,55 @@ private struct HomeProjectsListView: View {
 }
 
 private struct HomeBuildRow: View {
+    @Environment(AppState.self) private var appState
     let build: HomeBuildItem
 
     var body: some View {
-        HStack(spacing: 12) {
-            JobStatusIcon(status: build.job.status)
-                .frame(width: 20)
-
-            VStack(alignment: .leading, spacing: 4) {
-                Text(primaryTitle)
-                    .font(.subheadline.weight(.medium))
-                    .lineLimit(1)
-
-                HStack(spacing: 8) {
-                    Text("Job #\(build.job.id)")
-                        .font(.caption)
-                        .foregroundStyle(.secondary)
-
-                    Text("•")
-                        .font(.caption)
-                        .foregroundStyle(.tertiary)
+        VStack(alignment: .leading, spacing: 6) {
+            HStack(spacing: 12) {
+                JobStatusIcon(status: build.job.status)
+                    .frame(width: 20)
+
+                VStack(alignment: .leading, spacing: 4) {
+                    Text(primaryTitle)
+                        .font(.subheadline.weight(.medium))
+                        .lineLimit(1)
+
+                    HStack(spacing: 8) {
+                        Text("Job #\(build.job.id)")
+                            .font(.caption)
+                            .foregroundStyle(.secondary)
+
+                        Text("•")
+                            .font(.caption)
+                            .foregroundStyle(.tertiary)
+
+                        Text(build.job.status.rawValue.capitalized)
+                            .font(.caption)
+                            .foregroundStyle(.secondary)
+
+                        Text("•")
+                            .font(.caption)
+                            .foregroundStyle(.tertiary)
+
+                        Text(build.job.created.relativeDescription)
+                            .font(.caption)
+                            .foregroundStyle(.tertiary)
+
+                        Spacer()
+                    }
+                }
+            }
 
-                    Text(build.job.status.rawValue.capitalized)
+            if let repositoryDisplayName = build.repositoryDisplayName {
+                Button {
+                    openRepository()
+                } label: {
+                    Label(repositoryDisplayName, systemImage: "book.closed")
                         .font(.caption)
                         .foregroundStyle(.secondary)
-
-                    Text("•")
-                        .font(.caption)
-                        .foregroundStyle(.tertiary)
-
-                    Text(build.job.created.relativeDescription)
-                        .font(.caption)
-                        .foregroundStyle(.tertiary)
-
-                    Spacer()
                 }
+                .buttonStyle(.plain)
             }
         }
         .padding(.vertical, 2)
@@ -358,38 +445,148 @@ private struct HomeBuildRow: View {
         }
         return build.job.displayLabel
     }
+
+    private func openRepository() {
+        guard let repositoryName = build.repositoryName,
+              let repositoryOwner = build.repositoryOwner else { return }
+        Task {
+            do {
+                let repository = try await appState.resolveRepository(
+                    owner: repositoryOwner.hasPrefix("~") ? String(repositoryOwner.dropFirst()) : repositoryOwner,
+                    name: repositoryName
+                )
+                appState.navigateToRepository(repository)
+            } catch {
+                appState.presentRepositoryDeepLinkError()
+            }
+        }
+    }
 }
 
 private struct HomeAssignedTicketRow: View {
+    @Environment(AppState.self) private var appState
     let ticket: HomeAssignedTicket
 
     var body: some View {
-        HStack(alignment: .top, spacing: 12) {
-            TicketStatusIcon(status: ticket.ticket.status)
-                .frame(width: 20)
+        VStack(alignment: .leading, spacing: 6) {
+            HStack(alignment: .top, spacing: 12) {
+                TicketStatusIcon(status: ticket.ticket.status)
+                    .frame(width: 20)
 
-            VStack(alignment: .leading, spacing: 4) {
-                Text(ticket.ticket.title)
-                    .font(.subheadline.weight(.medium))
-                    .lineLimit(2)
+                VStack(alignment: .leading, spacing: 4) {
+                    Text(ticket.ticket.title)
+                        .font(.subheadline.weight(.medium))
+                        .lineLimit(2)
 
-                Text("\(ticket.ownerCanonicalName)/\(ticket.trackerName) • #\(ticket.ticket.id) • \(ticket.ticket.created.relativeDescription)")
-                    .font(.caption)
+                    Text("\(ticket.ownerCanonicalName)/\(ticket.trackerName) • #\(ticket.ticket.id) • \(ticket.ticket.created.relativeDescription)")
+                        .font(.caption)
+                        .foregroundStyle(.secondary)
+                        .lineLimit(1)
+                        .truncationMode(.tail)
+                }
+
+                Spacer(minLength: 8)
+
+                Text(ticket.ticket.status.displayName)
+                    .font(.caption2.weight(.medium))
                     .foregroundStyle(.secondary)
                     .lineLimit(1)
-                    .truncationMode(.tail)
+                    .fixedSize()
             }
 
-            Spacer(minLength: 8)
+            Button {
+                openTracker()
+            } label: {
+                Label("\(ticket.ownerCanonicalName)/\(ticket.trackerName)", systemImage: "checklist")
+                    .font(.caption)
+                    .foregroundStyle(.secondary)
+            }
+            .buttonStyle(.plain)
+        }
+        .padding(.vertical, 2)
+    }
 
-            Text(ticket.ticket.status.displayName)
-                .font(.caption2.weight(.medium))
-                .foregroundStyle(.secondary)
-                .lineLimit(1)
-                .fixedSize()
+    private func openTracker() {
+        Task {
+            do {
+                let tracker = try await appState.resolveTracker(owner: ticket.ownerUsername, name: ticket.trackerName)
+                appState.navigateToTracker(tracker)
+            } catch {
+                appState.presentTicketDeepLinkError()
+            }
+        }
+    }
+}
+
+private struct HomeInboxThreadRow: View {
+    @Environment(AppState.self) private var appState
+    let thread: InboxThreadSummary
+
+    var body: some View {
+        VStack(alignment: .leading, spacing: 6) {
+            HStack(alignment: .top, spacing: 10) {
+                Circle()
+                    .fill(.blue)
+                    .frame(width: 8, height: 8)
+                    .padding(.top, 6)
+
+                VStack(alignment: .leading, spacing: 4) {
+                    Text(thread.displaySubject)
+                        .font(.subheadline.weight(.medium))
+                        .lineLimit(2)
+
+                    Text(thread.metadataLine)
+                        .font(.caption)
+                        .foregroundStyle(.secondary)
+                        .lineLimit(1)
+                }
+            }
+
+            HStack(spacing: 10) {
+                Button {
+                    appState.navigateToMailingList(
+                        InboxMailingListReference(
+                            id: thread.listID,
+                            rid: thread.listRID,
+                            name: thread.listName,
+                            owner: thread.listOwner
+                        )
+                    )
+                } label: {
+                    Label(thread.listName, systemImage: "list.bullet")
+                        .font(.caption)
+                        .foregroundStyle(.secondary)
+                }
+                .buttonStyle(.plain)
+
+                if let repo = thread.repo {
+                    Button {
+                        openRepository(named: repo)
+                    } label: {
+                        Label(repo, systemImage: "book.closed")
+                            .font(.caption)
+                            .foregroundStyle(.secondary)
+                    }
+                    .buttonStyle(.plain)
+                }
+            }
         }
         .padding(.vertical, 2)
     }
+
+    private func openRepository(named repositoryName: String) {
+        Task {
+            do {
+                let ownerUsername = thread.listOwner.canonicalName.hasPrefix("~")
+                    ? String(thread.listOwner.canonicalName.dropFirst())
+                    : thread.listOwner.canonicalName
+                let repository = try await appState.resolveRepository(owner: ownerUsername, name: repositoryName)
+                appState.navigateToRepository(repository)
+            } catch {
+                appState.presentRepositoryDeepLinkError()
+            }
+        }
+    }
 }
 
 private struct HomeSectionLoadingRow: View {
@@ -431,6 +628,95 @@ private struct HomeSectionHeader<Destination: View>: View {
     }
 }
 
+private struct HomeAttentionSummaryRow: View {
+    let title: String
+    let summary: String
+
+    var body: some View {
+        VStack(alignment: .leading, spacing: 4) {
+            Text(title)
+                .font(.subheadline.weight(.semibold))
+            Text(summary)
+                .font(.caption)
+                .foregroundStyle(.secondary)
+                .lineLimit(2)
+        }
+        .padding(.vertical, 2)
+    }
+}
+
+private struct HomeAttentionLinkRow<Destination: View>: View {
+    let title: String
+    let summary: String
+    let countText: String
+    let destination: Destination?
+    let action: (() -> Void)?
+
+    init(
+        title: String,
+        summary: String,
+        countText: String,
+        @ViewBuilder destination: () -> Destination
+    ) {
+        self.title = title
+        self.summary = summary
+        self.countText = countText
+        self.destination = destination()
+        self.action = nil
+    }
+
+    init(
+        title: String,
+        summary: String,
+        countText: String,
+        action: @escaping () -> Void
+    ) where Destination == EmptyView {
+        self.title = title
+        self.summary = summary
+        self.countText = countText
+        self.destination = nil
+        self.action = action
+    }
+
+    var body: some View {
+        Group {
+            if let destination {
+                NavigationLink {
+                    destination
+                } label: {
+                    content
+                }
+            } else if let action {
+                Button(action: action) {
+                    content
+                }
+                .buttonStyle(.plain)
+            }
+        }
+    }
+
+    private var content: some View {
+        HStack(spacing: 12) {
+            VStack(alignment: .leading, spacing: 4) {
+                Text(title)
+                    .font(.subheadline.weight(.medium))
+                Text(summary)
+                    .font(.caption)
+                    .foregroundStyle(.secondary)
+                    .lineLimit(1)
+            }
+            Spacer()
+            Text(countText)
+                .font(.caption.weight(.semibold))
+                .foregroundStyle(.secondary)
+                .padding(.horizontal, 8)
+                .padding(.vertical, 4)
+                .background(Color(.secondarySystemFill), in: Capsule())
+        }
+        .padding(.vertical, 2)
+    }
+}
+
 private struct HomeSectionActionHeader: View {
     let title: String
     let action: () -> Void
diff --git a/Hutch/Views/Home/HomeViewModel.swift b/Hutch/Views/Home/HomeViewModel.swift
index ba00a36..8762393 100644
--- a/Hutch/Views/Home/HomeViewModel.swift
+++ b/Hutch/Views/Home/HomeViewModel.swift
@@ -63,8 +63,31 @@ private struct HomeInboxThreadPage: Decodable, Sendable {
 }
 
 private struct HomeInboxThreadPayload: Decodable, Sendable {
+    let created: Date
     let updated: Date
     let subject: String
+    let replies: Int
+    let sender: Entity
+    let root: HomeInboxEmailPreview
+}
+
+private struct HomeInboxEmailPreview: Decodable, Sendable {
+    let id: Int
+    let subject: String
+    let date: Date?
+    let received: Date
+    let messageID: String
+    let body: String
+    let patch: HomeInboxPatchPreview?
+}
+
+private struct HomeInboxPatchPreview: Decodable, Sendable {
+    let subject: String?
+}
+
+private struct HomeInboxUnreadSnapshot: Sendable {
+    let unreadCount: Int
+    let threads: [InboxThreadSummary]
 }
 
 private struct HomeTicketPayload: Decodable, Sendable {
@@ -135,6 +158,15 @@ struct HomeBuildItem: Identifiable, Hashable, Sendable {
         }
         return repositoryName
     }
+
+    var requiresAttention: Bool {
+        switch job.status {
+        case .failed, .timeout, .running, .queued, .pending:
+            true
+        case .success, .cancelled:
+            false
+        }
+    }
 }
 
 @Observable
@@ -143,6 +175,7 @@ final class HomeViewModel {
     private(set) var projects: [Project] = []
     var assignedTickets: [HomeAssignedTicket] = []
     var recentBuilds: [HomeBuildItem] = []
+    var unreadInboxThreads: [InboxThreadSummary] = []
     private(set) var systemStatusSnapshot: SystemStatusSnapshot?
     private(set) var isLoadingSystemStatus = false
     private(set) var isShowingStaleSystemStatus = false
@@ -242,8 +275,20 @@ final class HomeViewModel {
         list(rid: $rid) {
             threads(cursor: $cursor) {
                 results {
+                    created
                     updated
                     subject
+                    replies
+                    sender { canonicalName }
+                    root {
+                        id
+                        subject
+                        date
+                        received
+                        messageID
+                        body
+                        patch { subject }
+                    }
                 }
                 cursor
             }
@@ -291,7 +336,7 @@ final class HomeViewModel {
         async let projectsTask = loadProjects()
         async let jobsTask = loadRecentJobs()
         async let assignedTicketsTask = loadAssignedTickets()
-        async let inboxUnreadTask = loadInboxUnreadCount()
+        async let inboxUnreadTask = loadInboxUnreadSnapshot()
         async let systemStatusTask = loadSystemStatusSnapshot()
 
         let projectsResult = await projectsTask
@@ -328,7 +373,9 @@ final class HomeViewModel {
         }
         isLoadingAssignedTickets = false
 
-        unreadInboxThreadCount = await inboxUnreadTask
+        let inboxUnreadSnapshot = await inboxUnreadTask
+        unreadInboxThreadCount = inboxUnreadSnapshot?.unreadCount
+        unreadInboxThreads = Array(inboxUnreadSnapshot?.threads.prefix(4) ?? [])
         hasUnreadInboxThreads = (unreadInboxThreadCount ?? 0) > 0
         let systemStatusResult = await systemStatusTask
         switch systemStatusResult {
@@ -344,7 +391,116 @@ final class HomeViewModel {
     }
 
     var hasDashboardContent: Bool {
-        !projects.isEmpty || !assignedTickets.isEmpty || !recentBuilds.isEmpty || systemStatusSnapshot != nil
+        !projects.isEmpty || !assignedTickets.isEmpty || !recentBuilds.isEmpty || !unreadInboxThreads.isEmpty || systemStatusSnapshot != nil
+    }
+
+    var failedBuildCount: Int {
+        recentBuilds.filter {
+            switch $0.job.status {
+            case .failed, .timeout:
+                return true
+            default:
+                return false
+            }
+        }.count
+    }
+
+    var activeBuildCount: Int {
+        recentBuilds.filter {
+            switch $0.job.status {
+            case .pending, .queued, .running:
+                return true
+            default:
+                return false
+            }
+        }.count
+    }
+
+    var activeIncidentCount: Int {
+        systemStatusSnapshot?.activeIncidents.count ?? 0
+    }
+
+    var disruptedServiceCount: Int {
+        systemStatusSnapshot?.disruptedServices.count ?? 0
+    }
+
+    var needsAttentionCount: Int {
+        var count = 0
+        if let unreadInboxThreadCount {
+            count += unreadInboxThreadCount
+        }
+        count += assignedTickets.count
+        count += failedBuildCount
+        count += activeBuildCount
+        if let snapshot = systemStatusSnapshot, snapshot.hasDisruption {
+            count += max(snapshot.disruptedServices.count, snapshot.activeIncidents.count)
+        }
+        return count
+    }
+
+    var attentionSummaryText: String {
+        if needsAttentionCount == 0 {
+            return "All clear"
+        }
+        var parts: [String] = []
+        if let unreadInboxThreadCount, unreadInboxThreadCount > 0 {
+            parts.append(Self.countLabel(unreadInboxThreadCount, singular: "unread thread"))
+        }
+        if !assignedTickets.isEmpty {
+            parts.append(Self.countLabel(assignedTickets.count, singular: "assigned ticket"))
+        }
+        if failedBuildCount > 0 {
+            parts.append(Self.countLabel(failedBuildCount, singular: "failed build"))
+        }
+        if activeBuildCount > 0 {
+            parts.append(Self.countLabel(activeBuildCount, singular: "active build"))
+        }
+        if disruptedServiceCount > 0 {
+            parts.append(Self.countLabel(disruptedServiceCount, singular: "service issue"))
+        }
+        return parts.joined(separator: " • ")
+    }
+
+    var inboxSummaryText: String {
+        guard let unreadInboxThreadCount else { return "Inbox status unavailable" }
+        if unreadInboxThreadCount == 0 {
+            return "Inbox zero"
+        }
+        return "\(Self.countLabel(unreadInboxThreadCount, singular: "unread thread")) across your lists"
+    }
+
+    var ticketsSummaryText: String {
+        if assignedTickets.isEmpty {
+            return "No open tickets assigned to you"
+        }
+        return Self.countLabel(assignedTickets.count, singular: "open assigned ticket")
+    }
+
+    var buildsSummaryText: String {
+        if recentBuilds.isEmpty {
+            return "No recent builds"
+        }
+        var parts: [String] = []
+        if failedBuildCount > 0 {
+            parts.append(Self.countLabel(failedBuildCount, singular: "failed build"))
+        }
+        if activeBuildCount > 0 {
+            parts.append(Self.countLabel(activeBuildCount, singular: "active build"))
+        }
+        if parts.isEmpty {
+            return "Recent builds are clear"
+        }
+        return parts.joined(separator: " • ")
+    }
+
+    var systemSummaryText: String {
+        guard let systemStatusSnapshot else {
+            return systemStatusErrorMessage ?? "System status unavailable"
+        }
+        if systemStatusSnapshot.hasDisruption {
+            return systemStatusSnapshot.bannerSummary
+        }
+        return systemStatusSnapshot.overallStatusText
     }
 
     func resolveTicket(_ ticket: HomeAssignedTicket) async {
@@ -415,6 +571,43 @@ final class HomeViewModel {
         }
     }
 
+    func markInboxThreadRead(_ thread: InboxThreadSummary) {
+        InboxReadStateStore.markViewed(max(Date(), thread.lastActivityAt), for: thread.id)
+        unreadInboxThreads.removeAll { $0.id == thread.id }
+        unreadInboxThreadCount = max((unreadInboxThreadCount ?? 1) - 1, 0)
+        hasUnreadInboxThreads = (unreadInboxThreadCount ?? 0) > 0
+        persistNeedsAttentionSnapshot()
+    }
+
+    func markInboxThreadUnread(_ thread: InboxThreadSummary) {
+        InboxReadStateStore.markUnread(for: thread.id)
+        if unreadInboxThreads.contains(where: { $0.id == thread.id }) == false {
+            unreadInboxThreads.append(
+                InboxThreadSummary(
+                    rootEmailID: thread.rootEmailID,
+                    rootMessageID: thread.rootMessageID,
+                    threadRootEmailIDs: thread.threadRootEmailIDs,
+                    threadRootMessageIDs: thread.threadRootMessageIDs,
+                    listID: thread.listID,
+                    listRID: thread.listRID,
+                    listName: thread.listName,
+                    listOwner: thread.listOwner,
+                    subject: thread.subject,
+                    latestSender: thread.latestSender,
+                    lastActivityAt: thread.lastActivityAt,
+                    messageCount: thread.messageCount,
+                    repo: thread.repo,
+                    containsPatch: thread.containsPatch,
+                    isUnread: true
+                )
+            )
+            unreadInboxThreads.sort(by: Self.sortInboxThreadsForTriage)
+        }
+        unreadInboxThreadCount = (unreadInboxThreadCount ?? 0) + 1
+        hasUnreadInboxThreads = true
+        persistNeedsAttentionSnapshot()
+    }
+
     private func loadProjects() async -> Result<[Project], Error> {
         do {
             return .success(try await projectService.fetchProjects())
@@ -436,9 +629,9 @@ final class HomeViewModel {
         }
     }
 
-    private func loadInboxUnreadCount() async -> Int? {
+    private func loadInboxUnreadSnapshot() async -> HomeInboxUnreadSnapshot? {
         do {
-            return try await fetchUnreadInboxThreadCount()
+            return try await fetchUnreadInboxSnapshot()
         } catch {
             return nil
         }
@@ -452,13 +645,14 @@ final class HomeViewModel {
         }
     }
 
-    private func fetchUnreadInboxThreadCount() async throws -> Int {
+    private func fetchUnreadInboxSnapshot() async throws -> HomeInboxUnreadSnapshot {
         let mailingLists = try await fetchInboxMailingLists()
-        guard !mailingLists.isEmpty else { return 0 }
+        guard !mailingLists.isEmpty else { return HomeInboxUnreadSnapshot(unreadCount: 0, threads: []) }
 
         var startIndex = mailingLists.startIndex
         var unreadCount = 0
         var successfulFetchCount = 0
+        var unreadThreads: [InboxThreadSummary] = []
         while startIndex < mailingLists.endIndex {
             let endIndex = mailingLists.index(
                 startIndex,
@@ -467,31 +661,32 @@ final class HomeViewModel {
             ) ?? mailingLists.endIndex
             let batch = Array(mailingLists[startIndex..<endIndex])
 
-            let batchResult = await withTaskGroup(of: Result<Int, Error>.self) { group in
+            let batchResult = await withTaskGroup(of: Result<HomeInboxUnreadSnapshot, Error>.self) { group in
                 for mailingList in batch {
                     group.addTask {
                         do {
-                            return .success(try await self.fetchUnreadThreadCount(for: mailingList))
+                            return .success(try await self.fetchUnreadThreadSnapshot(for: mailingList))
                         } catch {
                             return .failure(error)
                         }
                     }
                 }
 
-                var counts: [Int] = []
+                var snapshots: [HomeInboxUnreadSnapshot] = []
                 var errors: [Error] = []
                 for await result in group {
                     switch result {
-                    case .success(let count):
-                        counts.append(count)
+                    case .success(let snapshot):
+                        snapshots.append(snapshot)
                     case .failure(let error):
                         errors.append(error)
                     }
                 }
-                return (counts, errors)
+                return (snapshots, errors)
             }
 
-            unreadCount += batchResult.0.reduce(0, +)
+            unreadCount += batchResult.0.reduce(0) { $0 + $1.unreadCount }
+            unreadThreads.append(contentsOf: batchResult.0.flatMap(\.threads))
             successfulFetchCount += batchResult.0.count
 
             startIndex = endIndex
@@ -501,7 +696,10 @@ final class HomeViewModel {
             throw SRHTError.graphQLErrors([GraphQLError(message: "Failed to load inbox threads", locations: nil)])
         }
 
-        return unreadCount
+        return HomeInboxUnreadSnapshot(
+            unreadCount: unreadCount,
+            threads: unreadThreads.sorted(by: Self.sortInboxThreadsForTriage)
+        )
     }
 
     private func fetchInboxMailingLists() async throws -> [InboxMailingListReference] {
@@ -532,9 +730,10 @@ final class HomeViewModel {
         return subscriptions.compactMap(\.list).filter { seen.insert($0.rid).inserted }
     }
 
-    private func fetchUnreadThreadCount(for mailingList: InboxMailingListReference) async throws -> Int {
+    private func fetchUnreadThreadSnapshot(for mailingList: InboxMailingListReference) async throws -> HomeInboxUnreadSnapshot {
         var unreadCount = 0
         var cursor: String?
+        var unreadThreads: [InboxThreadSummary] = []
 
         while true {
             var variables: [String: any Sendable] = ["rid": mailingList.rid]
@@ -549,15 +748,31 @@ final class HomeViewModel {
                 responseType: HomeInboxListThreadsResponse.self
             )
 
-            unreadCount += response.list.threads.results.filter { thread in
-                let normalizedSubject = thread.subject
-                    .replacingOccurrences(of: #"\s+"#, with: " ", options: .regularExpression)
-                    .trimmingCharacters(in: .whitespacesAndNewlines)
-                    .replacingOccurrences(of: #"^(?:(?:re|fwd?)\s*:\s*)+"#, with: "", options: [.regularExpression, .caseInsensitive])
-                    .lowercased()
-                let threadID = "\(mailingList.rid)#\(normalizedSubject)"
-                return InboxReadStateStore.isUnread(threadID: threadID, lastActivityAt: thread.updated)
-            }.count
+            let unreadThreadSummaries = response.list.threads.results.compactMap { thread -> InboxThreadSummary? in
+                let summary = InboxThreadSummary(
+                    rootEmailID: thread.root.id,
+                    rootMessageID: thread.root.messageID,
+                    threadRootEmailIDs: [thread.root.id],
+                    threadRootMessageIDs: [thread.root.messageID],
+                    listID: mailingList.id,
+                    listRID: mailingList.rid,
+                    listName: mailingList.name,
+                    listOwner: mailingList.owner,
+                    subject: thread.subject,
+                    latestSender: thread.sender,
+                    lastActivityAt: thread.updated,
+                    messageCount: thread.replies + 1,
+                    repo: InboxViewModel.deriveRepositoryName(from: mailingList.name),
+                    containsPatch: thread.root.patch != nil || thread.subject.localizedCaseInsensitiveContains("[patch"),
+                    isUnread: InboxReadStateStore.isUnread(
+                        threadID: "\(mailingList.rid)#\(InboxThreadSummary.normalizationKey(for: thread.subject))",
+                        lastActivityAt: thread.updated
+                    )
+                )
+                return summary.isUnread ? summary : nil
+            }
+            unreadCount += unreadThreadSummaries.count
+            unreadThreads.append(contentsOf: unreadThreadSummaries)
 
             guard let nextCursor = response.list.threads.cursor else {
                 break
@@ -565,14 +780,17 @@ final class HomeViewModel {
             cursor = nextCursor
         }
 
-        return unreadCount
+        return HomeInboxUnreadSnapshot(
+            unreadCount: unreadCount,
+            threads: unreadThreads
+        )
     }
 
     private func loadAssignedTickets() async -> Result<[HomeAssignedTicket], Error> {
         do {
             let trackers = try await fetchAllTrackers()
             let tickets = try await fetchAssignedTickets(for: trackers)
-                .sorted { $0.ticket.created > $1.ticket.created }
+                .sorted(by: Self.sortAssignedTicketsForTriage)
             return .success(tickets)
         } catch {
             return .failure(error)
@@ -719,6 +937,7 @@ final class HomeViewModel {
                 repositoryOwner: repository?.ownerCanonicalName
             )
         }
+        .sorted(by: sortBuildItemsForTriage)
     }
 
     nonisolated static func failedBuilds(from jobs: [HomeJobPayload]) -> [HomeBuildItem] {
@@ -732,6 +951,36 @@ final class HomeViewModel {
         }
     }
 
+    nonisolated static func sortBuildItemsForTriage(_ lhs: HomeBuildItem, _ rhs: HomeBuildItem) -> Bool {
+        let lhsPriority = buildPriority(for: lhs.job.status)
+        let rhsPriority = buildPriority(for: rhs.job.status)
+        if lhsPriority != rhsPriority {
+            return lhsPriority < rhsPriority
+        }
+        if lhs.job.updated != rhs.job.updated {
+            return lhs.job.updated > rhs.job.updated
+        }
+        return lhs.job.id > rhs.job.id
+    }
+
+    nonisolated static func sortAssignedTicketsForTriage(_ lhs: HomeAssignedTicket, _ rhs: HomeAssignedTicket) -> Bool {
+        if lhs.ticket.created != rhs.ticket.created {
+            return lhs.ticket.created < rhs.ticket.created
+        }
+        return lhs.ticket.id < rhs.ticket.id
+    }
+
+    nonisolated static func sortInboxThreadsForTriage(_ lhs: InboxThreadSummary, _ rhs: InboxThreadSummary) -> Bool {
+        if lhs.containsPatch != rhs.containsPatch {
+            return lhs.containsPatch && !rhs.containsPatch
+        }
+        if lhs.lastActivityAt != rhs.lastActivityAt {
+            return lhs.lastActivityAt > rhs.lastActivityAt
+        }
+        return InboxThreadSummary.normalizationKey(for: lhs.subject)
+            .localizedCaseInsensitiveCompare(InboxThreadSummary.normalizationKey(for: rhs.subject)) == .orderedAscending
+    }
+
     nonisolated static func matchesCurrentUserAssignee(_ entity: Entity, currentUser: User) -> Bool {
         let assigneeCanonical = normalizedCanonicalName(entity.canonicalName)
         let currentCanonical = normalizedCanonicalName(currentUser.canonicalName)
@@ -784,6 +1033,25 @@ final class HomeViewModel {
         return trimmed
     }
 
+    private nonisolated static func buildPriority(for status: JobStatus) -> Int {
+        switch status {
+        case .failed, .timeout:
+            return 0
+        case .running:
+            return 1
+        case .queued, .pending:
+            return 2
+        case .cancelled:
+            return 3
+        case .success:
+            return 4
+        }
+    }
+
+    private nonisolated static func countLabel(_ count: Int, singular: String) -> String {
+        count == 1 ? "1 \(singular)" : "\(count) \(singular)s"
+    }
+
     private struct StatusEventResponse: Decodable, Sendable {
         struct EventRef: Decodable, Sendable {
             let eventType: String